The eLuxurySupply Down Alternative Hypoallergenic Pillow is without exception, the finest pillows of this class anywhere! Most pillows use a continuous filament fiber which flattens out quickly or becomes lumpy when washed. We use a much loftier cluster fiber to make a softer, longer lasting pillow. These pillows are constructed using 200-thread count, 100% cotton ticking and they are filled with a hollow, siliconized, polyester cluster fiber. Made in the USA! You have our word that we will do everything that we can to make sure returning your product is not necessary. However, should the need arise for any reason, please contact us to obtain authorization for a full refund or exchange if you have any issues with your product. Please request this refund or exchange within 30 days of receiving your order. For all returns within the 30 day return period, eLuxurySupply will provide a prepaid return label for a completely free return.